Remote Ophthalmology Front Desk & Insurance Assistant

Go Lean Health; Davao City; Remote; PHP 421,000 - 505,000; Part time

Job summary

Go Lean Health in the Philippines is seeking a Remote Virtual Medical Assistant to support a growing ophthalmology practice in the United States. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related support for a patient-facing environment.

This patient-facing position requires a dependable, professional, and organized assistant who will manage calls, voicemails, insurance tasks, and scheduling with strong English communication.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Strong attention to detail when documenting patient information and requests.
• Ability to follow protocols carefully and escalate concerns appropriately.
• Proven reliability and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.
• Reliable internet connection, functional computer, headset, and backup resources.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests and follow-ups.
• Route messages accurately to the physician, technician, or team member.
• Monitor pending requests to ensure no patient concern is missed.
• Assist new and established patients with appointment requests using the clinic workflow.
• Complete required triage steps before scheduling patients requiring physician review.
• Schedule or reschedule appointments based on approved instructions and urgency.
• Send appointment reminder texts using Reach UC scripts.
• Handle scheduling-related communication professionally and clearly.
• Redirect clinical questions to the appropriate workflow without giving medical advice.
• Communicate with the clinic team via Microsoft Teams about breaks and updates.
• Submit a daily end-of-day report with completed tasks and escalations.
• Maintain accountability and schedule adherence.

Skills

U.S. healthcare

Phone calls

English communication

Attention to detail

Independent worker

Tools

Practice Plus

Nextech

Reach UC

Microsoft Teams

Insurance Portals

Referral Systems

Time Doctor

Job description

Go Lean Health in the Philippines is seeking a Remote Virtual Medical Assistant to support a growing ophthalmology practice in the United States. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related support for a patient-facing environment.

This patient-facing position requires a dependable, professional, and organized assistant who will manage calls, voicemails, insurance tasks, and scheduling with strong English communication.