Remote Ophthalmology Front Desk & Insurance Support

Go Lean Health; Pasig; Remote; PHP 674,955,000 - 809,946,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice in the United States. This remote, part-time role handles front desk communication, scheduling workflows, patient requests, and insurance-related support.

You will be a first point of contact for patients, document tasks in Practice Plus / Nextech, and coordinate with the physician and clinic staff. Requires US healthcare experience, strong English, and a reliable remote setup.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Ability to follow protocols and escalate as needed.
• Reliable with good attention to detail and independent work habits.
• Available to work the required Eastern Time schedule.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately.
• Create to-do tasks in Practice Plus / Nextech for refill requests and follow-ups.
• Route messages to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed.
• Assist new and established patients with appointment requests using the clinic's workflow.
• Complete triage steps before scheduling patients requiring physician review.
• Schedule or reschedule appointments based on instructions and urgency.
• Send appointment reminder texts using Reach UC scripts.
• Redirect clinical questions to the appropriate clinical workflow without giving advice.
• Communicate with the clinic team via Microsoft Teams and submit a daily end-of-day report.

Skills

US healthcare exp

Phone calls

Appointment scheduling

Insurance verification

Documentation

Communication (English)

Remote work discipline

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance Portals

Referral systems

Time Doctor

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice in the United States. This remote, part-time role handles front desk communication, scheduling workflows, patient requests, and insurance-related support.

You will be a first point of contact for patients, document tasks in Practice Plus / Nextech, and coordinate with the physician and clinic staff. Requires US healthcare experience, strong English, and a reliable remote setup.