Remote Ophthalmology VA - Front Desk & Insurance

GoLean Health; Cebu City; Remote; PHP 671,580,000 - 805,896,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice from the Philippines. This remote, part-time role (30 hours/week) focuses on front desk communication, scheduling, and insurance support, with Eastern Time hours.

You will manage calls, triage, and patient requests using Practice Plus / Nextech, Reach UC, and Teams. Strong English, reliability, and US healthcare experience are essential.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Strong attention to detail when documenting patient information and requests.
• Ability to follow protocols carefully and elevate concerns appropriately.
• Proven reliability, ownership, and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.
• Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.
• Assist new and established patients with appointment requests using the clinic's approved workflow.
• Complete required triage steps before scheduling patients who require physician review.
• Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
• Send appointment reminder texts using approved clinic scripts through Reach UC.
• Handle scheduling-related communication professionally and clearly.
• Redirect clinical questions to the appropriate phone or clinical workflow without providing medical advice.
• Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
• Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.
• Maintain consistent accountability, responsiveness, and schedule adherence throughout the shift.
• As training progresses, verify insurance eligibility and benefits through Medicare and commercial portals.

Skills

US healthcare experience

Phone handling

Appointment scheduling

Insurance verification

English communication

Phone presence

Attention to detail

Follow protocols

Reliability

Independent work

Eastern Time availability

Tech readiness

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance Portals

Online Referral Systems

Time Doctor

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice from the Philippines. This remote, part-time role (30 hours/week) focuses on front desk communication, scheduling, and insurance support, with Eastern Time hours.

You will manage calls, triage, and patient requests using Practice Plus / Nextech, Reach UC, and Teams. Strong English, reliability, and US healthcare experience are essential.