Remote Ophthalmology Front Desk Virtual Assistant

GoLean Health

Pasig

Remote

PHP 430,000 - 516,000

Part time

7 days ago

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Job summary

GoLean Health is hiring a remote Virtual Medical Assistant to support an ophthalmology practice in the United States. This part-time role (30 hours/week) requires handling front desk communication, scheduling, and insurance-related support for a patient-facing clinic.

The ideal candidate has at least 1 year of US healthcare admin experience, strong English, and can work the Eastern Time schedule. Must have reliable internet, headset, and independent work discipline.

Qualifications

At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
Strong spoken and written English communication skills.
Professional, warm, and confident phone presence.
Ability to follow protocols carefully and escalate concerns appropriately.

Responsibilities

Answer inbound patient calls professionally and return missed calls or voicemails promptly.
Gather accurate patient information and determine the appropriate next action.
Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
Route messages accurately to the physician, technician, or appropriate team member.
Monitor pending requests to ensure no patient concern is missed or left unresolved.
Assist new and established patients with appointment requests using the clinic's approved workflow.
Complete required triage steps before scheduling patients who require physician review.