Remote Ophthalmology Front Desk & Insurance Specialist

Go Lean Health; Cavite City; Remote; PHP 433,000 - 519,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support a U.S. ophthalmology practice remotely. The role focuses on patient-facing front desk communication, scheduling workflows, and insurance-related support.

You will manage calls, voicemails, and patient requests, ensuring timely responses and accurate documentation. The position requires experience with insurance verification and triage-based scheduling, in a remote, part-time setup.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Ability to follow protocols and escalate concerns appropriately.
• Proven reliability and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refills and follow-ups.
• Route messages to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no concern is missed.

Skills

U.S. healthcare experience

English communication

Follow protocols

Reliability

Independent work

Eastern Time availability

Tools

Nextech / Practice Plus

Reach UC

Microsoft Teams

Insurance Portals

Time Doctor

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support a U.S. ophthalmology practice remotely. The role focuses on patient-facing front desk communication, scheduling workflows, and insurance-related support.

You will manage calls, voicemails, and patient requests, ensuring timely responses and accurate documentation. The position requires experience with insurance verification and triage-based scheduling, in a remote, part-time setup.