Remote Ophthalmology Front Desk Assistant (Part-Time)

Go Lean Health; Makati; Remote; PHP 490,000 - 588,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. This part-time role (30 hours/week) asks for strong front desk skills, insurance support, and adherence to Eastern Time scheduling.

The ideal candidate will manage patient calls, triage scheduling, and ensure timely responses. Experience with Practice Plus / Nextech, Reach UC, and Teams is preferred, with reliable connectivity for remote work.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication.
• Professional, warm, and confident phone presence.
• Strong attention to detail when documenting patient information and requests.
• Ability to follow protocols carefully and escalation concerns appropriately.
• Proven reliability, ownership, and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.
• Reliable internet connection, functional computer, headset, and backups.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.
• Assist new and established patients with appointment requests using the clinic's approved workflow.
• Complete required triage steps before scheduling patients who require physician review.
• Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
• Send appointment reminder texts using approved clinic scripts through Reach UC.
• Handle scheduling-related communication professionally and clearly.
• Redirect clinical questions to the appropriate phone or clinical workflow without providing medical advice.
• Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
• Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.
• Maintain consistent accountability, responsiveness, and schedule adherence throughout the shift.

Skills

US healthcare experience

Phone calls & scheduling

Insurance verification

English communication

Attention to detail

Remote work

Reliability & follow-through

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance portals

Time Doctor

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. This part-time role (30 hours/week) asks for strong front desk skills, insurance support, and adherence to Eastern Time scheduling.

The ideal candidate will manage patient calls, triage scheduling, and ensure timely responses. Experience with Practice Plus / Nextech, Reach UC, and Teams is preferred, with reliable connectivity for remote work.