Remote Ophthalmology Front Desk & Insurance Assistant

Go Lean Health; General Trias; Remote; PHP 674,955,000 - 809,946,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related support for a US-based clinic.

The position is patient-facing, remote, part-time (30 hours/week) with ET scheduling. You will collaborate with the team to ensure timely responses, accurate documentation, and smooth triage and referral handling.

Qualifications

• 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests and follow-ups.
• Route messages to the physician, technician, or appropriate team member.

Skills

US healthcare experience

English communication

Front desk coordination

Scheduling

Insurance verification

Remote work discipline

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related support for a US-based clinic.

The position is patient-facing, remote, part-time (30 hours/week) with ET scheduling. You will collaborate with the team to ensure timely responses, accurate documentation, and smooth triage and referral handling.