Remote Ophthalmology Front Desk & Insurance Support

Go Lean Health; Cebu City; Remote; PHP 433,000 - 519,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice remotely from the Philippines. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related tasks for a U.S. clinic.

The position is part-time (30 hours/week) with Eastern Time scheduling, requiring strong English communication and reliable internet. You will engage patients, document requests, and triage according to clinic protocols.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Ability to work the required Eastern Time schedule.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests and follow-ups.
• Route messages to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed.

Skills

US healthcare experience

Patient communication

Scheduling

Insurance knowledge

English proficiency

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance portals

Referral systems

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support an ophthalmology practice remotely from the Philippines. The role focuses on front desk communication, scheduling workflows, patient requests, and insurance-related tasks for a U.S. clinic.

The position is part-time (30 hours/week) with Eastern Time scheduling, requiring strong English communication and reliable internet. You will engage patients, document requests, and triage according to clinic protocols.