Remote Operations Lead — Healthcare Process & Efficiency

Go Lean Health; Cavite City; Remote; PHP 527,000 - 615,000; Full time

Job summary

Pillar Health Solutions seeks an Executive Assistant & Operations Partner to build and run the operational engine behind the growing healthcare business. This remote, full-time role collaborates with leadership and connects physician partners, staff, patients, and providers.

You will own workflows, drive process improvements, and implement automation to reduce repetitive work. Strong English communication and a hands-on, growth-oriented mindset are essential.

Qualifications

• 2+ years in operations, program management, and client success.
• Able to own processes, outcomes, and drive end-to-end improvements.
• Strong scheduling, provider coordination, and healthcare admin workflow knowledge.
• Capable of identifying root causes and implementing solutions.
• Excellent written and spoken English.
• Experience creating or improving SOPs, dashboards, and templates.
• Comfort with fast-moving, early-stage environments.
• Experience using AI or automation to streamline tasks.

Responsibilities

• Organize priorities, coordinate projects, and manage follow-ups with leadership.
• Turn discussions into clear action plans and track progress.
• Prepare summaries, presentations, reports for decision-making.
• Coordinate daily ops across physician practices, patients, and staff.
• Identify inefficiencies and create or improve SOPs and templates.
• Develop dashboards and reports to monitor KPIs and performance.
• Leverage AI to automate repetitive tasks and improve reporting.

Skills

Operations management

Project management

Client success

English communication

Process improvement

Leadership coordination

Analytical thinking

Problem solving

Multitasking

AI automation awareness

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

Patient communication tools

Job description

Pillar Health Solutions seeks an Executive Assistant & Operations Partner to build and run the operational engine behind the growing healthcare business. This remote, full-time role collaborates with leadership and connects physician partners, staff, patients, and providers.

You will own workflows, drive process improvements, and implement automation to reduce repetitive work. Strong English communication and a hands-on, growth-oriented mindset are essential.