Remote Healthcare Ops Lead & Process Improvement

Go Lean Health; Mandaluyong; Remote; PHP 527,000 - 615,000; Full time

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind the growing healthcare business. You will own workflows connecting physician partners, patients, and internal teams, driving automation and KPI reporting.

This remote, full-time role requires hands-on leadership, process improvement, and the ability to translate leadership discussions into practical actions with measurable results.

Qualifications

• 3+ years in operations, project management, or client success.
• Ability to own processes and deliver outcomes.
• Strong scheduling and provider coordination knowledge.
• Identify root causes and implement practical solutions.
• Excellent written and spoken English.
• Experience creating or improving SOPs and workflows.
• Comfort with AI, automation, and digital tools.

Responsibilities

• Coordinate priorities with leadership and track progress on initiatives.
• Prepare meeting materials and decision-ready summaries.
• Improve workflows, onboarding, and scheduling processes.
• Maintain dashboards and generate actionable operational insights.

Skills

Operations management

Project management

English communication

Analytical thinking

SOP development

AI automation

Stakeholder coordination

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

Patient communication platforms

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind the growing healthcare business. You will own workflows connecting physician partners, patients, and internal teams, driving automation and KPI reporting.

This remote, full-time role requires hands-on leadership, process improvement, and the ability to translate leadership discussions into practical actions with measurable results.