Remote Operations Lead & Executive Support Partner

Go Lean Health; Cebu City; Remote; PHP 527,000 - 615,000; Full time

Benefits offered by this job

Remote work

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind our healthcare services. This hands-on role works with leadership to align physician partners, practice staff, patients, dietitians, and internal teams, delivering practical solutions rather than simply identifying problems.

You will own workflows from scheduling to provider coordination, implement SOPs, dashboards, and automation, and measure impact.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Coordinate priorities, projects, follow-ups; ensure tasks and deadlines are met.
• Turn leadership discussions into clear action plans; track progress with stakeholders.
• Prepare summaries, presentations, reports to support leadership decisions.
• Coordinate daily operations across physician practices, patients, providers and internal teams.
• Support onboarding, scheduling, provider coordination, documentation workflows.
• Identify inefficiencies and create or improve SOPs, templates, checklists, processes.
• Maintain spreadsheets, dashboards, performance reports; monitor KPIs.
• Analyze data and provide actionable insights to leadership.
• Leverage AI and automation to streamline tasks and improve reporting.

Skills

Operations management

Process improvement

Project management

English fluency

Stakeholder communication

SOP development

Data analysis

AI automation

Remote collaboration

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

AI tools

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind our healthcare services. This hands-on role works with leadership to align physician partners, practice staff, patients, dietitians, and internal teams, delivering practical solutions rather than simply identifying problems.

You will own workflows from scheduling to provider coordination, implement SOPs, dashboards, and automation, and measure impact.