Remote Operations Lead: AI-Driven Healthcare Workflows

Go Lean Health; Philippines; Remote; PHP 527,000 - 615,000; Full time

Benefits offered by this job

Remote work

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine of a growing healthcare business. This remote, full-time role focuses on partnering with leadership to streamline physician, staff, and patient workflows and to implement practical, measurable improvements.

The candidate will own process improvements, SOP development, data reporting, and automation initiatives to reduce repetitive work and enhance efficiency across the

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes, not just administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, and healthcare workflows.
• Ability to investigate root causes and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication with physicians, practice staff, healthcare professionals, patients, and leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Attention to detail with patient information, billing data, and operations.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfort learning new tools, systems, and processes independently.
• Experience using AI, automation, or technology to improve processes.

Responsibilities

• Support executive leadership to organize priorities, coordinate projects, and track progress.
• Turn discussions into actionable plans and coordinate with stakeholders.
• Prepare summaries, presentations, and reports to aid decision-making.
• Coordinate daily operations among practices, patients, providers, and internal teams.
• Assist onboarding, scheduling, provider coordination, documentation, and workflows.
• Identify inefficiencies and help create or improve SOPs and templates.
• Maintain dashboards and reports to monitor priorities and KPIs.
• Analyze data for trends and provide actionable insights to leadership.
• Leverage AI and automation to streamline repetitive tasks and reporting.

Skills

Operations management

Process improvement

Project management

Communication

English proficiency

SOPs & workflows

Data analytics

AI automation

Multi-tasking

Healthcare operations

Tools

EHR/EMR

Scheduling platforms

CRM tools

Telehealth systems

Patient communication platforms

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine of a growing healthcare business. This remote, full-time role focuses on partnering with leadership to streamline physician, staff, and patient workflows and to implement practical, measurable improvements.

The candidate will own process improvements, SOP development, data reporting, and automation initiatives to reduce repetitive work and enhance efficiency across the