Remote Healthcare Ops Lead & Strategic Support

Go Lean Health; Pasig; Remote; PHP 527,000 - 615,000; Full time

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner for a fully remote, full-time role. You will support leadership, coordinate healthcare workflows, and drive process improvements across physician practices, patients, and internal teams.

You will analyze data, build SOPs, and implement automation to reduce repetitive work while ensuring high-quality patient care and timely communications.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing administrative tasks.
• Strong understanding of patient scheduling, provider coordination, and healthcare workflows.
• Ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills with physicians, staff, patients and leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or systems.
• Attention to detail with patient, billing, and operational data.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfortable learning unfamiliar tools and processes independently.
• Experience using AI, automation, or technology to improve processes.

Responsibilities

• Executive Support & Project Management: organize priorities, coordinate projects, manage follow-ups, and track progress.
• Turn leadership discussions into action plans and coordinate with stakeholders.
• Prepare meeting summaries, presentations, and reports to support leadership decisions.
• Business Operations & Process Improvement: coordinate daily activities across physician practices, patients, providers, and internal teams.
• Support onboarding, patient scheduling, provider coordination, and documentation workflows.
• Identify inefficiencies and create or improve SOPs and standardized processes.
• Reporting, Technology & AI Automation: maintain dashboards and performance reports; analyze data and provide actionable insights.
• Leverage AI tools and automation to streamline tasks and improve reporting.

Skills

Operations experience

Project management

Communication skills

Analytical thinking

Problem solving

English proficiency

SOP development

Multi-tasking

AI/Automation awareness

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Telehealth systems

Patient communication platforms

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner for a fully remote, full-time role. You will support leadership, coordinate healthcare workflows, and drive process improvements across physician practices, patients, and internal teams.

You will analyze data, build SOPs, and implement automation to reduce repetitive work while ensuring high-quality patient care and timely communications.