Remote Operations Lead for Healthcare & Exec Support

GoLean Health; Cebu City; Remote; PHP 526,000 - 614,000; Full time

Job summary

Pillar Health Solutions seeks an Operations Lead to build, run, and continuously improve the operational engine behind Pillar Health Solutions. This is a highly hands-on role in a growing healthcare business where processes are evolving and improvements are ongoing.

You will collaborate with leadership, manage workflows connecting physician partners, practice staff, patients, and internal teams, and implement practical solutions with measurable impact.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Executive Support & Project Management: Organize priorities, coordinate projects, manage follow-ups and deadlines, and turn decisions into action plans.
• Business Operations & Process Improvement: Coordinate daily activities with practices, patients, providers, and internal teams; onboard, schedule, and document workflows; create or improve SOPs and templates.
• Reporting, Technology & AI Automation: Maintain dashboards and reports, analyze data for trends, and leverage AI/automation to streamline tasks and improve efficiency.

Skills

Operations mgmt

Project management

Client success

Process improvement

SOP creation

Data analysis

Healthcare ops

AI automation

English fluency

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

BI dashboards

Job description

Pillar Health Solutions seeks an Operations Lead to build, run, and continuously improve the operational engine behind Pillar Health Solutions. This is a highly hands-on role in a growing healthcare business where processes are evolving and improvements are ongoing.

You will collaborate with leadership, manage workflows connecting physician partners, practice staff, patients, and internal teams, and implement practical solutions with measurable impact.