Remote Healthcare Operations Lead: Build & Scale Systems

Go Lean Health; Davao City; Remote; PHP 517,000 - 603,000; Full time

Job summary

Pillar Health Solutions is seeking an Operations Lead to build, run, and continuously improve the operational engine behind our healthcare services. This hands-on role works with leadership in a growing environment where processes evolve and scale.

You will own onboarding from agreement to launch, manage patient scheduling, provider coordination, documentation, and billing workflows, and develop SOPs, dashboards, and automation to reduce manual work.

Qualifications

• 2+ years of experience in healthcare operations, medical practice operations, program management, client success, healthcare administration, or a closely related field.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Own new practice onboarding from agreement through launch, including referral, scheduling, communication, documentation, and billing-related workflows.
• Serve as a key operational point of contact for physician partners and practice staff, ensuring requests, concerns, and follow-ups are addressed promptly.
• Oversee the patient journey from referral through outreach, scheduling, first appointment, and ongoing engagement.
• Monitor cancellations, no-shows, scheduling delays, and patient drop-off points, then implement workflows to improve conversion and retention.
• Coordinate operationally with dietitians, exercise professionals, and support staff to maintain appropriate availability, capacity, and coverage.
• Monitor provider scheduling, patient assignments, operational responsiveness, and adherence to documentation expectations.
• Monitor the timely completion and flow of documentation and billing-related information between providers, Pillar, and partner practices.
• Investigate operational issues that may delay billing, reimbursement, or revenue and coordinate appropriate resolution.
• Map workflows, identify bottlenecks, duplicated work, and failure points, then redesign processes to improve speed, accuracy, and accountability.
• Build practical SOPs, trackers, dashboards, templates, checklists, and standardized workflows for recurring operational activities.
• Track core operational KPIs across referrals, scheduling, patient engagement, provider utilization, documentation, service delivery, and partner performance.
• Analyze trends and operational gaps to determine what changed, why it changed, and what action should be taken.
• Provide leadership with concise reporting on performance, risks, unresolved issues, priorities, and recommended next steps.
• Evaluate and implement tools that simplify operations, reduce administrative workload, and improve visibility across the business.
• Use AI and automation to improve reporting, workflow management, analysis, documentation, communication, and recurring operational processes.
• Translate leadership priorities and ideas into clear operational plans, owners, timelines, and measurable outcomes.
• Surface risks and unresolved issues early while bringing recommended solutions instead of only reporting problems.

Skills

Healthcare operations

Process ownership

Patient scheduling

Documentation workflows

Root cause analysis

English communication

SOPs & dashboards

Multi-priority management

AI/automation experience

Job description

Pillar Health Solutions is seeking an Operations Lead to build, run, and continuously improve the operational engine behind our healthcare services. This hands-on role works with leadership in a growing environment where processes evolve and scale.

You will own onboarding from agreement to launch, manage patient scheduling, provider coordination, documentation, and billing workflows, and develop SOPs, dashboards, and automation to reduce manual work.