Remote Healthcare Ops Lead for Growth

GoLean Health; Davao City; Remote; PHP 526,000 - 614,000; Full time

Job summary

Pillar Health Solutions is seeking an Operations Lead to build and optimize the operational engine behind our healthcare platform. You will work hands-on with leadership to connect physician partners, practice staff, patients, dietitians, and internal teams, driving process improvements, SOPs, and automation to reduce repetitive work.

You will own workflows, identify bottlenecks, and implement practical solutions with measurable impact, ensuring a reliable, scalable operation as the program

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes beyond administrative tasks.
• Strong understanding of patient scheduling, provider coordination, and healthcare workflows.
• Ability to identify operational problems, investigate causes, and implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication with physicians, staff, patients, and leadership.
• Experience creating or improving SOPs, workflows, dashboards, and operational systems.
• Attention to detail with patient, billing, and operational data.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfort learning unfamiliar tools and processes independently.
• Practical experience with AI, automation, or technology to improve processes.

Responsibilities

• Develop and organize priorities with leadership; coordinate projects and deadlines.
• Turn leadership discussions into clear action plans and track progress.
• Prepare summaries, presentations, and reports for decision-making.
• Coordinate daily operational activities involving physicians, patients, and internal teams.
• Support onboarding, scheduling, provider coordination, documentation, and workflows.
• Identify inefficiencies and create or improve SOPs and templates.
• Maintain dashboards and reports to monitor priorities and KPIs.
• Analyze data to provide actionable insights and recommendations.
• Leverage AI and automation to streamline tasks and reporting.

Skills

Operations management

Project management

Process improvement

Analytical skills

English communication

SOP development

AI/Automation knowledge

Cross-functional collaboration

Job description

Pillar Health Solutions is seeking an Operations Lead to build and optimize the operational engine behind our healthcare platform. You will work hands-on with leadership to connect physician partners, practice staff, patients, dietitians, and internal teams, driving process improvements, SOPs, and automation to reduce repetitive work.

You will own workflows, identify bottlenecks, and implement practical solutions with measurable impact, ensuring a reliable, scalable operation as the program