Remote Healthcare Operations Partner & Process Optimizer

GoLean Health; Cavite City; Remote; PHP 521,000 - 608,000; Full time

Benefits offered by this job

Remote work

Job summary

Pillar Health Solutions is seeking an Operations Lead to build, run, and continuously improve the operational engine behind the organization. This hands-on role connects physician partners, practice staff, patients, dietitians, exercise professionals, and internal teams to drive efficient workflows.

You will identify bottlenecks, implement practical solutions, and measure impact while collaborating with leadership and a growing healthcare team.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, and healthcare administrative workflows.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication with physicians, practice staff, healthcare professionals, patients, and leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail with patient information and billing data.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfortable learning unfamiliar tools, systems, workflows independently.
• Practical experience using AI, automation, or technology to improve processes.

Responsibilities

• Executive Support & Project Management: Turn leadership discussions into clear action plans and track progress with stakeholders.
• Prepare meeting summaries, presentations, and reports to support leadership decisions.

Skills

Operations management

Process ownership

Scheduling & coordination

Root cause analysis

English communication

SOPs & workflows

Multitasking

AI automation

Stakeholder communication

Problem solving

Tools

Dashboards

CRM systems

Job description

Pillar Health Solutions is seeking an Operations Lead to build, run, and continuously improve the operational engine behind the organization. This hands-on role connects physician partners, practice staff, patients, dietitians, exercise professionals, and internal teams to drive efficient workflows.

You will identify bottlenecks, implement practical solutions, and measure impact while collaborating with leadership and a growing healthcare team.