Remote Operations & Account Support Specialist

Virtual Staff 365; Philippines; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Permanent work-from-home

Dayshift Australian hours

HMO

Annual leave

13th-month pay

Government mandated benefits

Job summary

Virtual Staff 365 is seeking an Operations and Account Support Coordinator to provide administrative, project coordination, and compliance support for an Australian client, while working remotely from the Philippines. The role focuses on document handling, client accounts, and site coordination across multiple teams.

The candidate will manage schedules, reports, and compliance records, ensuring timely delivery and accurate filing.

Qualifications

• Proven administrative and coordination experience within the construction or building remediation industry.
• Excellent written and verbal English communication skills for professional email coordination and stakeholder management.
• High level of organisational and time-management skills with a strong attention to detail.
• Demonstrated experience handling project documentation, tracking schedules, and managing compliance records.

Responsibilities

• Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer
• Assist the Account Manager with client documentation, correspondence, and record keeping
• Provide administrative support to manage client accounts and service requests
• Track client deliverables, action items, and follow-ups to ensure timely completion
• Support the preparation of client reports, updates, and documentation packs
• Assist with internal operational process documentation and improvements
• Support invoice tracking and documentation coordination
• Maintain accurate client, project, and operational records across company systems and filing platforms
• Assist in tracking project timelines, schedules, deliverables, and progress updates
• Coordinate communication and email flow between internal teams, site teams, contractors, and clients
• Track subcontractor schedules and project progress updates
• Maintain daily site reports and project documentation registers
• Monitor and track expiration dates for company licences, permits, and regulatory registrations
• Coordinate the timely renewal of company licences and compliance documentation
• Track employee certifications, insurance policies, and professional licences
• Liaise with relevant authorities and service providers to ensure ongoing compliance
• Maintain an updated compliance and renewal calendar to avoid missed deadlines
• Assist in compliance tracking for safety documentation, permits, and inspections

Skills

Administrative coordination

English communication

Time management

Remote work

Tools

Microsoft Office

Microsoft Teams

OneDrive

SharePoint

Job description

Virtual Staff 365 is seeking an Operations and Account Support Coordinator to provide administrative, project coordination, and compliance support for an Australian client, while working remotely from the Philippines. The role focuses on document handling, client accounts, and site coordination across multiple teams.

The candidate will manage schedules, reports, and compliance records, ensuring timely delivery and accurate filing.