AU Operations Coordinator — Client & Systems Support

Ramos Garcia and Associates Pty Ltd; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Free breakfast

Free lunch

13th-month pay

Government-mandated benefits

Leave credits

Growth-focused environment

Job summary

Fig Advisory is seeking an organised Operations Coordinator to provide administrative and operational support to Australian clients from our Philippines site. The role emphasizes accuracy, communication, and multitasking across calendars, records, and reports.

You will work with clients and internal teams, update CRM and workflows, and help optimise processes while ensuring tasks are completed with minimal supervision. A strong command of English and detail orientation are essential.

Qualifications

• Experience in Operations Coordination, Administration, Office Administration, Virtual Assistance, or a similar role.
• Experience supporting Australian clients or businesses is highly regarded.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office and Google Workspace.
• Experience with CRM, project management, or workflow platforms is an advantage.
• Experience with simPRO is an advantage but not required.
• Strong written and verbal English communication skills.
• Excellent attention to detail and time management.
• Ability to work independently with minimal supervision.

Responsibilities

• Coordinate day-to-day administrative and operational tasks.
• Manage calendars, appointments, meetings, and schedules.
• Maintain accurate records, databases, and business information.
• Prepare reports, documents, spreadsheets, and other materials.
• Organise digital files and ensure information is up to date.
• Track tasks, deadlines, and outstanding requirements.
• Assist with general administrative and operational requirements.
• Communicate professionally with clients, suppliers, and internal teams.
• Respond to enquiries through email, phone, and other platforms.
• Coordinate meetings, appointments, and business requirements.
• Follow up on outstanding tasks and provide timely updates.
• Liaise with stakeholders to ensure tasks are completed.
• Build strong working relationships with clients and team members.
• Update CRM, workflow, and task management systems.
• Maintain accurate client and operational records.
• Assist with reporting and data management.
• Monitor workflows and follow up on pending tasks.
• Conduct research and gather information when required.
• Identify opportunities to improve processes and efficiency.
• Take ownership of assigned tasks from start to finish.

Skills

Operations coordination

Administration

Virtual assistance

Customer service

English communication

Tools

Microsoft Office

Google Workspace

CRM systems

Project management tools

Job description

Fig Advisory is seeking an organised Operations Coordinator to provide administrative and operational support to Australian clients from our Philippines site. The role emphasizes accuracy, communication, and multitasking across calendars, records, and reports.

You will work with clients and internal teams, update CRM and workflows, and help optimise processes while ensuring tasks are completed with minimal supervision. A strong command of English and detail orientation are essential.