Remote Night-Shift Customer Service Agent (Spain)

Fever; España; On-site; PHP 973,000 - 1,297,000; Full time

Benefits offered by this job

Home office

40% discount on Fever events and 2024/

Health Insurance

Gympass Membership

Great work environment

Job summary

Fever in Spain is seeking a Customer Support Associate for night shifts, primarily from home. You will handle customer inquiries via email, phone, and social media, ensuring accurate information and timely resolutions.

Fluent Portuguese and English are required, with experience in Zendesk preferred. This role offers a home-office setup, a dynamic international team, and the chance to shape the future of live entertainment.

Qualifications

• Experience in User Support or Customer Service roles.
• Ability to use Zendesk and other support tools.
• Strong written and verbal communication in Portuguese and English.

Responsibilities

• Provide customer support via email, phone, or social media.
• Handle inquiries and incidents with accurate information.
• Resolve complaints with appropriate solutions within time limits.

Skills

Customer service

Zendesk

Portuguese fluency

English fluency

Time management

Tools

Zendesk

Job description

Fever in Spain is seeking a Customer Support Associate for night shifts, primarily from home. You will handle customer inquiries via email, phone, and social media, ensuring accurate information and timely resolutions.

Fluent Portuguese and English are required, with experience in Zendesk preferred. This role offers a home-office setup, a dynamic international team, and the chance to shape the future of live entertainment.