Remote Customer Support Agent - Live Entertainment

Fever; España; On-site; PHP 1,816,000 - 2,687,000; Full time

Benefits offered by this job

Home office

Great work environment with a young,国际

Part of the Fever team paid salary in

Payflow salary advances

40% discount on Fever events

Health Insurance

Gympass Membership

Job summary

Fever in Spain is seeking a dedicated Customer Support role to join our fast‑growing, globally connected team. The morning shift runs 8:00–16:00, five days a week, with a 30‑minute break, and you can work from home.

You will handle incidents via email, phone, and social channels, provide accurate information, and guide customers to timely resolutions. Ideal candidates have prior User Support or Customer Service experience, Zendesk familiarity is a plus, and fluent Spanish or English with good

Qualifications

• Experience in User Support or Customer Service.
• Zendesk familiarity is a plus.
• Fluent in Spanish or English; high Dutch level.

Responsibilities

• Handle incidents via email, phone, or social channels.
• Manage incoming calls and chats and customer inquiries.
• Provide accurate information using the proper tools.
• Resolve complaints with appropriate solutions and document interactions.
• Follow procedures, guidelines, and policies.
• Engage customers and go the extra mile.
• Coordinate with Operations when incident resolutions vary.

Skills

Customer Service

Communication

Time Management

Dutch language

Spanish/English fluency

Multitasking

Tools

Zendesk

Job description

Fever in Spain is seeking a dedicated Customer Support role to join our fast‑growing, globally connected team. The morning shift runs 8:00–16:00, five days a week, with a 30‑minute break, and you can work from home.

You will handle incidents via email, phone, and social channels, provide accurate information, and guide customers to timely resolutions. Ideal candidates have prior User Support or Customer Service experience, Zendesk familiarity is a plus, and fluent Spanish or English with good