Remote Customer Service Agent – Italian/Spanish Speaker

Fever; España; On-site; PHP 1,743,000 - 2,179,000; Full time

Benefits offered by this job

Home office

Great work environment with a young,国际

Payflow salary advancement

40% discount on Fever events

Health Insurance

Gympass Membership

Job summary

Fever in Spain is seeking a customer support specialist to assist customers by phone, email and social media, delivering accurate information and timely resolutions. You will use Zendesk, manage incidents, and keep records while following guidelines and policies.

The role offers a home office option and an afternoon shift (8:00–16:00, 5 days/week). You will join an international, young team and collaborate with colleagues to ensure outstanding service.

Qualifications

• Experience in User Support or Customer Service.
• Experience using Zendesk preferred.
• Fluent in Italian; Spanish or English fluency required.
• Strong planning, organizing and time management.
• Detail‑oriented and reliable professional.

Responsibilities

• Respond to incidents via phone, email or social media.
• Handle calls and chats to ensure high‑quality communication.
• Provide accurate information using appropriate tools.
• Resolve complaints with timely solutions; document interactions.
• Follow procedures and policies.
• Engage customers and maintain records.
• Coordinate with Operations as needed.

Skills

Customer service

Zendesk

Italian fluency

Spanish/English fluency

Time management

Organizational skills

Interpersonal skills

Adaptability

Decision making

Job description

Fever in Spain is seeking a customer support specialist to assist customers by phone, email and social media, delivering accurate information and timely resolutions. You will use Zendesk, manage incidents, and keep records while following guidelines and policies.

The role offers a home office option and an afternoon shift (8:00–16:00, 5 days/week). You will join an international, young team and collaborate with colleagues to ensure outstanding service.