German-Speaking Remote Customer Support Agent

Fever; España; On-site; PHP 1,598,000 - 2,324,000; Full time

Benefits offered by this job

Home office

Great work environment with a young,国际

Possibility to receive in advance part

Job summary

Fever is seeking a Customer Service professional to join our remote team in Spain. You will manage incidents via email, phone and social media, and provide accurate information while following procedures.

Experience with Zendesk is preferred, and fluency in German plus Spanish or English is required. The role offers home office, a dynamic international team, and the chance to grow with Fever.

Qualifications

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High German level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-oriented with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Spain.

Responsibilities

• Customer Service by e-mail, phone or social media for solving any incidents generated.
• Managing incoming calls and chats and customer service inquiries.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 16:00 pm - 00:00 am with 30 minute break.

Skills

Customer service

German language

Spanish or English

Zendesk

Tools

Zendesk

Job description

Fever is seeking a Customer Service professional to join our remote team in Spain. You will manage incidents via email, phone and social media, and provide accurate information while following procedures.

Experience with Zendesk is preferred, and fluency in German plus Spanish or English is required. The role offers home office, a dynamic international team, and the chance to grow with Fever.