Remote Customer Service Agent – Global Entertainment Platform

Fever; España; On-site; PHP 1,598,000 - 2,179,000; Full time

Benefits offered by this job

Home office

40% discount on Fever events

Health Insurance

Gympass Membership

Payflow salary advance

Job summary

Fever in Spain is seeking a dedicated Customer Support Associate to join our remote team. You’ll handle incidents via email, phone and social channels, provide accurate information, and ensure timely resolutions for Fever’s events and experiences.

The ideal candidate has a strong Arabic level, fluent Spanish or English, and prior user support experience. This full‑time role runs 8:00–16:00, Monday to Friday, with home‑office flexibility and a collaborative, international team.

Qualifications

• High level of Arabic (oral & written).
• Fluent in Spanish or English.
• Previous experience in User Support or Customer Service is valuable.
• Strong planning, organizing, prioritizing and multitasking abilities.
• Excellent communication and interpersonal skills.
• Flexible and adaptive in a fast-changing environment.

Responsibilities

• Provide customer support via email, phone, or social media.
• Manage incoming calls and chats and respond to inquiries.
• Provide accurate information using the appropriate tools.
• Resolve customer issues and ensure follow-up for closure.
• Adhere to company procedures, guidelines and policies.
• Engage customers and support the Operations Department as needed.

Skills

Arabic

Spanish

English

Zendesk

Tools

Zendesk

Job description

Fever in Spain is seeking a dedicated Customer Support Associate to join our remote team. You’ll handle incidents via email, phone and social channels, provide accurate information, and ensure timely resolutions for Fever’s events and experiences.

The ideal candidate has a strong Arabic level, fluent Spanish or English, and prior user support experience. This full‑time role runs 8:00–16:00, Monday to Friday, with home‑office flexibility and a collaborative, international team.