Customer Service Agent: Italian (morning shift)

Fever; España; On-site; PHP 1,743,000 - 2,179,000; Full time

Benefits offered by this job

Home office

Great work environment with a young,国际

Payflow salary advancement

40% discount on Fever events

Health Insurance

Gympass Membership

Job summary

Fever in Spain is seeking a customer support specialist to assist customers by phone, email and social media, delivering accurate information and timely resolutions. You will use Zendesk, manage incidents, and keep records while following guidelines and policies.

The role offers a home office option and an afternoon shift (8:00–16:00, 5 days/week). You will join an international, young team and collaborate with colleagues to ensure outstanding service.

Qualifications

• Experience in User Support or Customer Service.
• Experience using Zendesk preferred.
• Fluent in Italian; Spanish or English fluency required.
• Strong planning, organizing and time management.
• Detail‑oriented and reliable professional.

Responsibilities

• Respond to incidents via phone, email or social media.
• Handle calls and chats to ensure high‑quality communication.
• Provide accurate information using appropriate tools.
• Resolve complaints with timely solutions; document interactions.
• Follow procedures and policies.
• Engage customers and maintain records.
• Coordinate with Operations as needed.

Skills

Customer service

Zendesk

Italian fluency

Spanish/English fluency

Time management

Organizational skills

Interpersonal skills

Adaptability

Decision making

Job description

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon‑shift position is 8:00 am to 16:00 pm (5 days/week) with 30 minutes of break.

You will be expected to:

• Customer Service by phone, e‑mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high‑quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 8:00 am - 16:00 pm with 30 minute break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution‑oriented and reliable professional.
• Are incredibly detail‑orientated with excellent time‑management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Spain

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Spain.

Benefits & Perks

• Home office
• Great work environment with a young, international team of talented people to work with!
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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