Remote Night-Shift Customer Care Pro

RemoteFetch; Philippines; Remote; PHP 279,000 - 390,600; Full time

Job summary

Emapta Philippines is seeking a Customer Care Support Representative to guide customers with inquiries, troubleshoot products, and process warranty claims from a home-based setup. You will maintain precise records in Zendesk and share feedback with internal teams to improve service.

The role requires 1–2 years in customer support and strong English communication, with Spanish as a plus. The position offers a full-time, night-shift schedule with weekends off, permanent work-from-home status, and

Qualifications

• 1–2 years in a customer support role, preferably in a technical or mechanical environment.
• 2+ years working knowledge of customer service technologies, from basic electronic devices to advanced wireless systems.
• Excellent verbal and written communication in English; Spanish helpful.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and message boards.
• Assist customers with product installation, troubleshooting, warranty claims, and general inquiries.
• Ensure accurate documentation of all customer interactions in the CRM system (Zendesk).
• Collaborate with internal teams by communicating customer feedback and recurring issues.

Skills

Customer support

Communication

English proficiency

Spanish proficiency

Tools

Zendesk

Job description

Emapta Philippines is seeking a Customer Care Support Representative to guide customers with inquiries, troubleshoot products, and process warranty claims from a home-based setup. You will maintain precise records in Zendesk and share feedback with internal teams to improve service.

The role requires 1–2 years in customer support and strong English communication, with Spanish as a plus. The position offers a full-time, night-shift schedule with weekends off, permanent work-from-home status, and