Remote French-Speaking Customer Service Agent - Spain

Fever; España; On-site; PHP 1,307,000 - 2,179,000; Full time

Benefits offered by this job

Home office (100% remote)

Payflow salary advance

40% discount on Fever events

Health Insurance

Gympass Membership

Job summary

Fever is seeking a remote Customer Service Agent to support users across multiple channels during a night shift (00:00–06:00). You will handle incidents, provide accurate information, and manage inquiries in French and Spanish or English, working with a young, international team.

Requirements include prior customer service experience, Zendesk familiarity, and strong time management. This role offers a 100% remote setup, with perks like salary advances and discounts on Fever events.

Qualifications

• Previous experience in User Support or Customer Service.
• Experience using Zendesk is preferred.
• High level of French (oral & written) and fluency in Spanish or English.

Responsibilities

• Customer Service by e-mail, phone or social media for solving incidents.
• Manage incoming calls and chats and customer service inquiries.
• Provide accurate information using the right tools.
• Handle complaints with appropriate solutions and follow up to ensure resolution.

Skills

Customer Service

Zendesk

French & Spanish/English

Tools

Zendesk

Job description

Fever is seeking a remote Customer Service Agent to support users across multiple channels during a night shift (00:00–06:00). You will handle incidents, provide accurate information, and manage inquiries in French and Spanish or English, working with a young, international team.

Requirements include prior customer service experience, Zendesk familiarity, and strong time management. This role offers a 100% remote setup, with perks like salary advances and discounts on Fever events.