Remote Customer Service Agent — Live Entertainment

Fever; España; On-site; PHP 1,743,000 - 2,614,000; Full time

Benefits offered by this job

Remote work

Health insurance

Gym access

Salary advances

Job summary

Fever, the world’s leading tech platform for culture and live entertainment, is hiring a remote Customer Support Advocate based in Spain. You will handle incidents by phone, email, and social media, manage chats, and provide accurate information using our tools, with an afternoon shift from 4:00 pm to 12:00 am.

The role requires prior customer service experience, fluency in English, and proficiency in Spanish. Zendesk experience is preferred.

Qualifications

• Previous experience in User Support or Customer Service positions.

Responsibilities

• Customer Service by phone, e-mail or social media for solving incidents.
• Managing and handling incoming calls and chats to ensure high-quality communication.
• Provide accurate, valid and complete information using the right tools.
• Handle customer complaints and provide solutions within time limits; follow up on resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Parallel work for Operations where incidents are not constant.

Skills

Customer service

Zendesk

English proficiency

Spanish proficiency

Time management

Communication skills

Tools

Zendesk

Job description

Fever, the world’s leading tech platform for culture and live entertainment, is hiring a remote Customer Support Advocate based in Spain. You will handle incidents by phone, email, and social media, manage chats, and provide accurate information using our tools, with an afternoon shift from 4:00 pm to 12:00 am.

The role requires prior customer service experience, fluency in English, and proficiency in Spanish. Zendesk experience is preferred.