Remote Medical Virtual Assistant: Billing & Operations Pro

GoLean Health; Cavite City; Remote; PHP 430,000 - 516,000; Part time

Job summary

GoLean Health in the Philippines seeks a proactive Medical Virtual Assistant (MVA) to support a busy chiropractic clinic. The role is remote, 30 hours per week, with a pay rate of $5–$6.50 per hour and a performance-based increase after 6 months.

The ideal candidate is sharp, detail-oriented, and capable of ownership with minimal supervision. Responsibilities include insurance verification, denial management, EOB processing, patient balance resolution, claims processing, payment coordination,

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant
• Experience supporting a US healthcare practice
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
• Exposure to CPT and ICD-10 codes
• Strong English communication skills, both written and verbal
• Strong executive presence and professional communication style
• Must be a Mac OS user
• Strong attention to detail and follow-through
• Ability to work independently with minimal supervision
• Proven leadership, ownership, or high-accountability experience in a previous role

Responsibilities

• Verify patient insurance after check-in and document accurately
• Review denied claims, identify reasons, assist with reprocessing
• Review and process EOB documents and clear backlogs
• Review outstanding balances and coordinate resolution steps
• Support claims workflows with carriers and VA claims
• Assist with vendor payments and check payments when needed
• Monitor SOAP note completion and flag issues
• Track missed or canceled appointments and analyze trends
• Prepare reports on balances, missed or canceled appointments, EOB backlog, and denials with insights and recommendations
• Coordinate communication between provider, care team, and staff
• Identify workflow gaps and propose practical improvements to billing and operations

Job description

GoLean Health in the Philippines seeks a proactive Medical Virtual Assistant (MVA) to support a busy chiropractic clinic. The role is remote, 30 hours per week, with a pay rate of $5–$6.50 per hour and a performance-based increase after 6 months.

The ideal candidate is sharp, detail-oriented, and capable of ownership with minimal supervision. Responsibilities include insurance verification, denial management, EOB processing, patient balance resolution, claims processing, payment coordination,