Remote Medical Virtual Assistant - Billing & Clinic Ops

Go Lean Health; Davao City; Remote; PHP 431,000 - 517,000; Part time

Job summary

Go Lean Health seeks a Medical Virtual Assistant (MVA) for a remote, 30-hour-per-week role supporting a chiropractic clinic. The ideal candidate communicates clearly in English, thinks ahead, and handles billing and administrative tasks with minimal supervision.

Primary duties include insurance verification, denied claims support, EOB processing, patient balance resolution, and reports on key metrics. Must be a Mac OS user and comfortable working remotely with initiative.

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Must be a Mac OS user.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Verify patient insurance after check-in and document details.
• Review denied claims and assist with reprocessing; track issues.
• Process Explanation of Benefits (EOB) documents and clear backlogs.
• Resolve outstanding patient balances and coordinate next steps for resolution.
• Support claims processing for payers (e.g., Cigna, VA) and escalate when needed.
• Assist with vendor payment coordination and ensure timely completion of tasks.
• Monitor SOAP note completion, accuracy, and compliance.
• Track missed/cancelled appointments and identify revenue-impacting patterns.
• Prepare reports on outstanding balances, missed appointments, and billing metrics; provide insights.

Skills

Proactive

Detail-oriented

Emotional intelligence

Independent worker

Leadership / ownership

English proficiency

Mac OS user

Tools

Mac OS

Job description

Go Lean Health seeks a Medical Virtual Assistant (MVA) for a remote, 30-hour-per-week role supporting a chiropractic clinic. The ideal candidate communicates clearly in English, thinks ahead, and handles billing and administrative tasks with minimal supervision.

Primary duties include insurance verification, denied claims support, EOB processing, patient balance resolution, and reports on key metrics. Must be a Mac OS user and comfortable working remotely with initiative.