Remote Medical Virtual Assistant - Billing & Ops Pro

Go Lean Health; Davao City; Remote; PHP 438,000 - 570,000; Part time

Benefits offered by this job

Remote work

Performance-based raise after 6 months

Job summary

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This remote role requires someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to own clinic workflows with minimal supervision.

This is not a basic task-following role; you will think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant
• Experience supporting a US healthcare practice
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
• Exposure to CPT and ICD-10 codes
• Strong English communication skills, both written and verbal
• Must be a Mac OS user
• Ability to work independently with minimal supervision
• Proven leadership, ownership, or high-accountability experience in a previous role

Responsibilities

• Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time.
• Review denied claims, identify denial reasons, and assist with claim reprocessing.
• Review and process Explanation of Benefits documents.
• Review outstanding insurance balances and patient account issues.
• Support claims-related workflows, including Cigna and Veterans Affairs claims.
• Assist with vendor payment coordination, including check payments when needed.
• Monitor SOAP note completion, accuracy, and compliance.
• Track missed appointments, canceled appointments, and scheduling trends.
• Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics.
• Support smooth communication between the provider, care team, and administrative staff.
• Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.

Skills

Excellent English communication

Detail-oriented

Emotional intelligence

Ownership

Independent worker

Tools

Mac OS

Job description

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This remote role requires someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to own clinic workflows with minimal supervision.

This is not a basic task-following role; you will think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.