Remote Medical Virtual Assistant: Billing & Ops Pro

GoLean Health; Makati; Remote; PHP 439,000 - 614,000; Full time

Job summary

GoLean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This role is ideal for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.

This is not a basic task-following role. The ideal candidate must think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related

Qualifications

• Excellent English communication, both written and verbal.
• High attention to detail and follow-through.
• Proactive and able to anticipate needs before being asked.
• Proven ownership or leadership in previous roles.

Responsibilities

• Insurance verification after check-in and ensure accuracy.
• Review denied claims, identify reasons, and assist reprocessing.
• Process EOBs and clear backlogs with accurate documentation.
• Review outstanding balances and coordinate resolution steps.
• Support claims workflows (e.g., Cigna, VA) and escalate when needed.
• Assist vendor payments and ensure timely completion.
• Monitor SOAP notes for completeness and compliance.
• Track missed/cancelled appointments and analyze trends.
• Prepare reports on balances, missed appointments, EOB backlog, and denials with insights.
• Facilitate communication between provider, care team, and staff.
• Identify workflow gaps and propose practical improvements.

Skills

Excellent English communication

Detail oriented

Proactive

Ownership

Tools

Mac OS

Insurance systems

Job description

GoLean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This role is ideal for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.

This is not a basic task-following role. The ideal candidate must think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related