Remote Medical Virtual Assistant: Billing & Ops Pro

GoLean Health; Taguig; Remote; PHP 439,000 - 570,000; Part time

Job summary

GoLean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support a busy US chiropractic clinic. This remote role requires sharp, proactive individuals who own workflows, communicate clearly in English, and manage billing and insurance tasks with accountability.

The position covers insurance verification, denied claims, EOB processing, patient balances, claims processing, and operational reporting.

Qualifications

• Minimum 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Strong executive presence and professional communication style.
• Must be a Mac OS user.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Verify patient insurance after check-in and document information.
• Review denied claims, identify denial reasons, assist with reprocessing and follow up on missing information.
• Review and process EOB documents and clear backlogs.
• Review outstanding balances, track unresolved issues, and coordinate resolution steps.
• Support claims workflows including Cigna and VA claims and escalate when needed.
• Assist with vendor payment coordination and ensure timely completion of tasks.
• Monitor SOAP note completeness and accuracy, flagging gaps.
• Track missed and canceled appointments and identify trends affecting revenue.
• Prepare reports on balances, missed/canceled appointments, EOB backlog, denied claims, and other metrics with insights.

Skills

Insurance verification

Claims processing

EOB management

Billing support

English communication

Independent work

Ownership

Communication with care team

Tools

Mac OS

Job description

GoLean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support a busy US chiropractic clinic. This remote role requires sharp, proactive individuals who own workflows, communicate clearly in English, and manage billing and insurance tasks with accountability.

The position covers insurance verification, denied claims, EOB processing, patient balances, claims processing, and operational reporting.