Remote Medical Scheduler & Front Desk Pro (eCW)

Go Lean Health; Mandaluyong; Hybrid; PHP 896,561,000 - 1,075,873,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Go Lean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role blends patient-facing calls, scheduling, and front-d desk support with potential expansion into broader medical assistant tasks.

The ideal candidate has hands-on experience with U.S. medical practices, strong English communication, and proficiency in eClinicalWorks (eCW).

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing medical receptionist/front-desk and Medical Assistant administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong experience with patient scheduling and appointment coordination.
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic-result workflows.
• Excellent spoken and written English communication skills.
• Strong attention to detail, organization, follow-through, and documentation skills.
• Comfortable communicating directly with patients, providers, and clinic staff.
• Ability to work independently while maintaining consistent communication with the onsite team.
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Handle inbound and outbound patient calls and follow up on appointment requests.
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW).
• Monitor patient communications via phone, email, and text.
• Support physicians and nurse practitioners with chart preparation and remote admin tasks.
• Process prescription requests and lab/result communications per protocol.
• Coordinate with insurance for prior authorizations and verifications.
• Document clinic workflows and help create SOPs for consistent operations.

Skills

Patient scheduling

Medical receptionist

Independent work

English communication

Team collaboration

Tools

eClinicalWorks (eCW)

net2phone

VPN

Job description

Go Lean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role blends patient-facing calls, scheduling, and front-d desk support with potential expansion into broader medical assistant tasks.

The ideal candidate has hands-on experience with U.S. medical practices, strong English communication, and proficiency in eClinicalWorks (eCW).