Front Desk & Admin Support, Insurance Verification & PA

Go Lean Health; Mandaluyong; Hybrid; PHP 896,561,000 - 1,075,873,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Go Lean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role blends patient-facing calls, scheduling, and front-d desk support with potential expansion into broader medical assistant tasks.

The ideal candidate has hands-on experience with U.S. medical practices, strong English communication, and proficiency in eClinicalWorks (eCW).

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing medical receptionist/front-desk and Medical Assistant administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong experience with patient scheduling and appointment coordination.
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic-result workflows.
• Excellent spoken and written English communication skills.
• Strong attention to detail, organization, follow-through, and documentation skills.
• Comfortable communicating directly with patients, providers, and clinic staff.
• Ability to work independently while maintaining consistent communication with the onsite team.
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Handle inbound and outbound patient calls and follow up on appointment requests.
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW).
• Monitor patient communications via phone, email, and text.
• Support physicians and nurse practitioners with chart preparation and remote admin tasks.
• Process prescription requests and lab/result communications per protocol.
• Coordinate with insurance for prior authorizations and verifications.
• Document clinic workflows and help create SOPs for consistent operations.

Skills

Patient scheduling

Medical receptionist

Independent work

English communication

Team collaboration

Tools

eClinicalWorks (eCW)

net2phone

VPN

Job description

Front Desk & Admin Support, Insurance Verification & PA

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.

• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).

• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.

• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.

• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.

• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.

• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.

• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice

• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities

• Hands-on eClinicalWorks (eCW) experience is required

• Strong experience with patient scheduling and appointment coordination

• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

• Excellent spoken and written English communication skills

• Strong attention to detail, organization, follow-through, and documentation skills

• Comfortable communicating directly with patients, providers, and clinic staff

• Ability to work independently while maintaining consistent communication with the onsite team

• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation

• net2phone for inbound and outbound patient calls

• Clinic email and text messaging platforms

• Secure VPN and other productivity and communication tools