Remote Medical Admin & Scheduling Coordinator (eCW)

Go Lean Health; Cebu City; On-site; PHP 431,000 - 517,000; Full time

Job summary

Go Lean Health seeks a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role blends patient calls, scheduling, and front-desk tasks with remote clinical administration.

The ideal candidate has 1+ year experience with a U.S. medical practice, strong English communication, and hands-on eCW experience. Hybrid setup, Central Time hours, occasional Saturday shifts may be required.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and follow up on appointment requests and leads
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eCW
• Monitor patient communications across phone, email, and text, including reminders and changes
• Support Physicians and Nurse Practitioners with chart preparation and documentation
• Assist with prescription requests and refills according to clinic protocols
• Track laboratory, pathology, and diagnostic results and route information to providers and patients
• Verify patient insurance coverage and document benefits in the patient record
• Process and follow up on prior authorization requests for procedures, medications, visits
• Coordinate with patients, providers, and insurers to obtain required information and resolve issues
• Document scheduling processes and help develop SOPs for consistent operations

Skills

Patient scheduling

Front-desk support

Medical administrative tasks

English communication

Independent work

Tools

eClinicalWorks (eCW)

net2phone

VPN

Job description

Go Lean Health seeks a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role blends patient calls, scheduling, and front-desk tasks with remote clinical administration.

The ideal candidate has 1+ year experience with a U.S. medical practice, strong English communication, and hands-on eCW experience. Hybrid setup, Central Time hours, occasional Saturday shifts may be required.