Front Desk & Admin Support, Insurance Verification & PA

GoLean Health; Pasig; On-site; PHP 432,000 - 518,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice from the Philippines.

This remote role combines patient-facing scheduling with clinical administrative tasks, emphasizing calls, appointment coordination, and front-desk support. Training will involve eClinicalWorks (eCW) and secure communications, with strong English proficiency essential.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing both medical receptionist/front-desk and Medical Assistant administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong spoken and written English communication skills.
• Ability to work independently while maintaining communication with the onsite team.

Responsibilities

• Handle inbound/outbound patient calls and scheduling; provide front-desk support.
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW).
• Monitor patient communications via phone, email, and text; send reminders and updates.
• Support Physicians and Nurse Practitioners with chart prep, intake information, and documentation.
• Process and follow up on insurance verification and prior authorizations.
• Document scheduling workflows; develop SOPs and maintain team communication.

Skills

Patient scheduling

Front desk support

Medical administration

English communication

Tools

eClinicalWorks (eCW)

net2phone

Job description

Remote | Gastroenterology Practice | 40 hours/week | $5-$6/hour

Schedule: 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Thursday or Friday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Thursday or Friday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation
• net2phone for inbound and outbound patient calls
• Clinic email and text messaging platforms
• Secure VPN and other productivity and communication tools