Remote Medical Assistant & Scheduling Coordinator

GoLean Health; Pasig; On-site; PHP 432,000 - 518,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice from the Philippines.

This remote role combines patient-facing scheduling with clinical administrative tasks, emphasizing calls, appointment coordination, and front-desk support. Training will involve eClinicalWorks (eCW) and secure communications, with strong English proficiency essential.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing both medical receptionist/front-desk and Medical Assistant administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong spoken and written English communication skills.
• Ability to work independently while maintaining communication with the onsite team.

Responsibilities

• Handle inbound/outbound patient calls and scheduling; provide front-desk support.
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW).
• Monitor patient communications via phone, email, and text; send reminders and updates.
• Support Physicians and Nurse Practitioners with chart prep, intake information, and documentation.
• Process and follow up on insurance verification and prior authorizations.
• Document scheduling workflows; develop SOPs and maintain team communication.

Skills

Patient scheduling

Front desk support

Medical administration

English communication

Tools

eClinicalWorks (eCW)

net2phone

Job description

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice from the Philippines.

This remote role combines patient-facing scheduling with clinical administrative tasks, emphasizing calls, appointment coordination, and front-desk support. Training will involve eClinicalWorks (eCW) and secure communications, with strong English proficiency essential.