Remote Medical Patient Coordinator

Winning Assistants LLC; Philippines; On-site; PHP 430,000 - 516,000; Full time

Benefits offered by this job

HIPAA training provided

Dedicated contractor support

VPN access (optional)

Job summary

Winning Assistants LLC is seeking a compassionate Medical Patient Coordinator for a US-based medical practice. This fully remote role focuses on patient intake, appointment scheduling, and coordinated care with a strong emphasis on empathy and clear communication.

Ideal candidates will manage patient inquiries, document interactions, and escalate clinical questions to clinicians when needed, while maintaining HIPAA-compliant privacy and professional boundaries.

Qualifications

• Prior patient-facing healthcare experience preferred, with emphasis on administrative coordination.
• Strong ability to collect patient information, schedule appointments, and manage follow-ups.
• Ability to escalate clinical questions to providers and avoid giving medical advice.

Responsibilities

• Manage incoming patient calls and serve as the first point of contact with a warm, empathetic approach.
• Provide clear information about services and cash-pay pricing to patients and prospects.
• Handle new patient intake, scheduling, and onboarding within the practice's planned system.
• Maintain accurate patient records and coordinate care and follow-ups as needed.
• Escalate clinical questions or symptoms to the appropriate provider for review.

Skills

Phone etiquette

English proficiency

Empathy

Active listening

Patient-centered communication

Organizational skills

Problem solving

Tools

Google Voice

EHR/EMR systems

Job description

Winning Assistants LLC is seeking a compassionate Medical Patient Coordinator for a US-based medical practice. This fully remote role focuses on patient intake, appointment scheduling, and coordinated care with a strong emphasis on empathy and clear communication.

Ideal candidates will manage patient inquiries, document interactions, and escalate clinical questions to clinicians when needed, while maintaining HIPAA-compliant privacy and professional boundaries.