Remote Patient Care Coordinator

SnappyCX; Manila; On-site; PHP 2,149,877 - 3,071,253; Full time

Job summary

SnappyCX is looking for experienced Patient Coordinators to join its clients’ care team. This fully-remote, full-time role involves acting as a liaison between patients, families, contractors, and the care team to ensure effective communication and high-quality care delivery.

Key responsibilities include scheduling assignments, documenting communications in HHA Exchange, and managing cases efficiently. Successful candidates will have excellent customer service skills and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent customer service and active listening skills.
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Effective time management and ability to prioritize tasks.
• Positive, team-oriented approach.

Responsibilities

• Complete all required tasks according to agency guidelines and policies.
• Schedule work assignments based on training and experience.
• Minimize the volume of open cases for timely resolution.
• Document all communications accurately in HHA Exchange.
• Communicate effectively with patients and healthcare professionals.

Skills

Excellent customer service

Active listening

Multitasking

Strong communication skills

Time management

Team-oriented approach

High stress tolerance

Flexibility

Tools

HHA Exchange

Smart Map

Job description

SnappyCX is looking for experienced Patient Coordinators to join its clients’ care team. This fully-remote, full-time role involves acting as a liaison between patients, families, contractors, and the care team to ensure effective communication and high-quality care delivery.

Key responsibilities include scheduling assignments, documenting communications in HHA Exchange, and managing cases efficiently. Successful candidates will have excellent customer service skills and the ability to multitask in a fast-paced environment.