Remote Patient Support & Scheduling Specialist

Assist World; Philippines; On-site; PHP 488,000 - 628,000; Part time

Benefits offered by this job

100% REMOTE

Birthday bonus $50

Testimonial bonus $200

NO TRACKER. NO PROBLEM

Job summary

Assist World is seeking a confident Patient & Administrative Support Assistant to join their remote team. You will be the first point of contact for patients, handling calls, emails, scheduling, and day-to-day admin tasks.

Ideal candidates are personable, organized, and proactive, with strong English and the ability to work independently in a remote setting. This role offers approximately 20 hours per week and a monthly salary in the stated range.

Qualifications

• Previous experience in customer service, administration or reception.
• Strong verbal and written English.
• Confidence handling phone calls.
• Good organizational and time-management skills.
• Basic proficiency with Excel/Google Sheets.
• Attention to detail.
• Ability to work independently in a remote environment.

Responsibilities

• Answer inbound patient phone calls in a friendly, professional, and confident manner.
• Handle general patient questions and direct more complex issues to the appropriate team member.
• Take accurate messages and ensure follow-ups are completed.
• Communicate with patients via phone, email, and text.
• Provide a warm and professional first point of contact for patients.
• Schedule and coordinate patient appointments.
• Manage calendars and ensure appointments are accurately recorded.
• Assist with rescheduling and appointment changes.
• Follow up with patients where required to keep schedules moving.
• Assist with patient billing and invoicing.
• Track and follow up on outstanding administrative items.
• Support the patient intake process and ensure required information is collected.
• Maintain accurate and organized patient and administrative records.
• Complete basic Excel and spreadsheet tasks.
• Assist with general administrative projects as required.
• Monitor emails and messages and ensure they receive a timely response.
• Track outstanding requests and follow up until they are resolved.
• Make sure nothing falls through the cracks.
• Escalate issues appropriately when they require clinical or senior-level input.

Skills

Customer service

Administration

Reception

Phone handling

Time management

Detail-oriented

English proficiency

Tools

Excel/Google Sheets

CRM/EHR software

Job description

Assist World is seeking a confident Patient & Administrative Support Assistant to join their remote team. You will be the first point of contact for patients, handling calls, emails, scheduling, and day-to-day admin tasks.

Ideal candidates are personable, organized, and proactive, with strong English and the ability to work independently in a remote setting. This role offers approximately 20 hours per week and a monthly salary in the stated range.