Remote Medical Assistant — Insurance, Records & FMLA

Go Lean Health; Ilocos Norte; Remote; PHP 435,000 - 522,000; Full time

Job summary

Go Lean Health seeks a Virtual Medical Assistant to support a neurology facility with insurance verification, disability documentation, FMLA processing, and medical records handling. Responsibilities include patient communication and EHR data entry, while maintaining HIPAA compliance and confidentiality.

The role emphasizes organization, accuracy, and the ability to manage multiple requests remotely, with safeguarding patient privacy as a priority and experience in healthcare support preferred.

Qualifications

• Experience verifying insurance eligibility and benefits.
• Familiarity with disability requests, ADA accommodations, FMLA forms, or medical records processing.
• Experience using an electronic health record (EHR) system.
• Strong written and spoken English communication skills.

Responsibilities

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.
• Receive and organize disability-related and ADA accommodation requests.
• Receive, review, and organize FMLA forms and supporting documents; route for clinical completion.
• Receive and review medical records requests and patient authorizations; retrieve and organize records.
• Answer calls and respond to patient questions; document messages and create encounters.
• Create and update encounters in the EHR; upload forms and supporting documents to patient charts.
• Monitor work queues and assist with scheduling, data entry, and document preparation.

Skills

Insurance verification

Medical records handling

EHR systems

Communication skills

Remote work readiness

HIPAA compliance

Job description

Go Lean Health seeks a Virtual Medical Assistant to support a neurology facility with insurance verification, disability documentation, FMLA processing, and medical records handling. Responsibilities include patient communication and EHR data entry, while maintaining HIPAA compliance and confidentiality.

The role emphasizes organization, accuracy, and the ability to manage multiple requests remotely, with safeguarding patient privacy as a priority and experience in healthcare support preferred.