Remote Medical Assistant: Front Desk & Records (Pulmonology)

Go Lean Health; Cavite City; Remote; PHP 434,000 - 521,000; Part time

Job summary

Go Lean Health is seeking a detail-oriented Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice. The role blends front-desk patient communication with back-office medical records management, requiring handling high volumes of calls, coordinating patient requests, and ensuring HIPAA compliance.

The ideal candidate will manage electronic medical records, assist with referrals and insurance verifications, and work closely with a clinical team across multiple locations.

Qualifications

• At least 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.
• Hands-on experience in patient communication, inbound call handling, medical records processing, or related medical administrative workflows.
• Strong English verbal and written communication skills, with a professional, empathetic, and patient-centered approach.
• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA requirements.
• Ability to multitask, prioritize time-sensitive requests, and work independently in a high-volume remote healthcare environment.

Responsibilities

• 1. Patient Communication & Call Management: Answer high-volume inbound patient calls, address general inquiries, confirm appointments, and direct requests to appropriate clinic personnel.
• 2. Medical Records & Administrative Support: Process medical records requests from insurance companies, referring providers, and patients accurately and within required timelines.
• 3. Team Collaboration & Workflow Management: Collaborate with clinic supervisors, billing personnel, and fellow Virtual Medical Assistants to ensure smooth communication across multiple locations.

Skills

Virtual Medical Assistant

Patient communication

Inbound call handling

Medical records processing

HIPAA compliance

English proficiency

U.S. healthcare workflows

Multitasking

Tools

AthenaHealth EMR

Job description

Go Lean Health is seeking a detail-oriented Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice. The role blends front-desk patient communication with back-office medical records management, requiring handling high volumes of calls, coordinating patient requests, and ensuring HIPAA compliance.

The ideal candidate will manage electronic medical records, assist with referrals and insurance verifications, and work closely with a clinical team across multiple locations.