Remote Medical Assistant: Front Desk & Records (Pulmonology)

GoLean Health; Makati; Remote; PHP 434,000 - 521,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a U.S.-based pulmonology practice from a remote setting in the Philippines. The role combines front-desk patient communication with back-office medical records, across multiple clinic locations.

The ideal candidate has 1+ year of VMA experience, strong English skills, and familiarity with HIPAA. Spanish-speaking support is a plus; the schedule follows U.S. Central Time, part-time at 30 hours per week.

Qualifications

• :At least 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.
• :Experience in patient communication, inbound call handling, medical records processing.
• :Strong English verbal and written communication with a professional, empathetic approach.
• :Familiarity with U.S. healthcare workflows, HIPAA, and patient confidentiality.
• :Ability to multitask and work independently in a high-volume remote setting.

Responsibilities

• Handle high-volume inbound patient calls, address inquiries, confirm appointments, and direct requests to clinic staff.
• Triage emails and EMR messages, ensuring accurate documentation and timely routing to staff.
• Coordinate with bilingual VMA to assist Spanish-speaking patients via live transfers or callbacks.

Skills

Virtual Medical Assistant

Tools

AthenaHealth EMR

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a U.S.-based pulmonology practice from a remote setting in the Philippines. The role combines front-desk patient communication with back-office medical records, across multiple clinic locations.

The ideal candidate has 1+ year of VMA experience, strong English skills, and familiarity with HIPAA. Spanish-speaking support is a plus; the schedule follows U.S. Central Time, part-time at 30 hours per week.