Remote Medical Assistant: Front Desk & Records (Part-Time)

GoLean Health; Taguig; Remote; PHP 438,000 - 526,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant for Front Desk, Patient Communication & Medical Records to support a U.S.-based pulmonology practice across multiple locations. This remote, part-time role offers 30 hours per week, with an hourly rate of $5–$6.

You will handle high-volume patient calls, manage medical records requests, assist with insurance verifications, and collaborate with the billing team while adhering to HIPAA.

Qualifications

• At least 1 year of experience as a Virtual Medical Assistant supporting U.S.-based practices.
• Hands-on experience in patient communication, inbound call handling, medical records processing.
• Strong English verbal and written communication skills, with a professional, empathetic approach.
• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA.
• Ability to multitask and work independently in a high-volume remote environment.

Responsibilities

• Handle high-volume patient calls, confirm appointments, and route requests to appropriate staff.
• Triage calls, emails, and EMR messages with accurate documentation and timely routing; assist Spanish-speaking patients.
• Process medical records requests, coordinate with billing, and maintain HIPAA compliance.

Skills

Virtual Medical Assistant

Patient communication

English communication

HIPAA compliance

Multitasking

Tools

AthenaHealth EMR

Job description

GoLean Health is seeking a Virtual Medical Assistant for Front Desk, Patient Communication & Medical Records to support a U.S.-based pulmonology practice across multiple locations. This remote, part-time role offers 30 hours per week, with an hourly rate of $5–$6.

You will handle high-volume patient calls, manage medical records requests, assist with insurance verifications, and collaborate with the billing team while adhering to HIPAA.