Remote Lead Qualification Specialist - Outbound Sales

Royal York Property Management, inc.; Davao City; Remote; PHP 1,814,000 - 2,268,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. This remote, full-time role focuses on qualifying leads and arranging live transfers to sales, with targets and performance metrics.

You'll use a dialer and CRM, adhere to scripts, handle objections, and maintain accurate records while supporting a rapid outreach process.

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer and a CRM while actively calling.
• Strong spoken and written English; clear communication and listening skills.
• Ability to stay calm and professional on difficult calls.
• Resilience to maintain productivity during continuous calling.
• Ability to follow scripts and compliance requirements without sounding unnatural.
• Full-time availability during the assigned campaign schedule.
• Verifiable employment history and professional references.
• Experience with the listed dialers or similar tools is preferred.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

Outbound calling

Lead qualification

Live transfers

CRM usage

English fluency

Objection handling

Script adherence

Performance targets

Phone etiquette

Remote work discipline

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. This remote, full-time role focuses on qualifying leads and arranging live transfers to sales, with targets and performance metrics.

You'll use a dialer and CRM, adhere to scripts, handle objections, and maintain accurate records while supporting a rapid outreach process.