Remote Lead Qualification Specialist - Outbound Sales

Royal York Property Management, inc.; Cebu City; Remote; PHP 1,779,000 - 2,223,000; Full time

Benefits offered by this job

Remote work

Job summary

Royal York Property Management is hiring a Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This is a high-volume outbound role working remotely on EST schedule.

Responsibilities include making outbound calls, qualifying leads, transferring warm prospects to sales, and recording notes in CRM. You will follow scripts and compliance rules, with a focus on meeting transfer targets and delivering clear, professional openings.

Qualifications

• 3+ years of high-volume outbound calling experience
• Experience with lead qualification and live transfers
• Experience working against measurable hourly or daily performance targets
• Experience using an automatic dialer
• Experience using a CRM while actively calling
• Strong spoken and written English
• Clear listening and objection-handling skills
• Ability to remain calm and professional on difficult calls
• Full-time availability during campaign schedule

Responsibilities

• Make continuous outbound calls using an automatic dialer
• Speak with property owners about rental-guarantee insurance options
• Deliver clear and professional call openings
• Confirm required property-owner and qualification information
• Identify whether the prospect is interested in learning more
• Explain the purpose and potential value of the service clearly
• Handle questions, objections, and rejection professionally
• Obtain permission before initiating a transfer
• Complete warm live transfers to sales representatives
• Record accurate notes, outcomes, and dispositions in the CRM
• Schedule callbacks and follow up on unsuccessful transfers
• Respect opt-out and do-not-call requests
• Follow approved scripts, qualification rules, and compliance requirements
• Participate in coaching, call reviews, and performance reporting
• Meet call-quality and accepted-transfer targets

Skills

Outbound calling

Lead qualification

CRM usage

English communication

Objection handling

Resilience

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is hiring a Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This is a high-volume outbound role working remotely on EST schedule.

Responsibilities include making outbound calls, qualifying leads, transferring warm prospects to sales, and recording notes in CRM. You will follow scripts and compliance rules, with a focus on meeting transfer targets and delivering clear, professional openings.