Remote Lead Qualification Specialist (High-Volume Outbound)

Royal York Property Management, inc.; Manila; Remote; PHP 1,814,000 - 2,268,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. The role emphasizes qualification, live transfers to sales, and adherence to scripts and compliance.

The position is remote with EST business hours; you will work from a dialer to generate qualified transfers and maintain CRM notes while meeting transfer targets.

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer and a CRM while actively calling.
• Strong spoken and written English.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

Outbound calling

Lead qualification

CRM usage

English proficiency

Active listening

Objection handling

Professional communication

Compliance awareness

Schedule flexibility

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. The role emphasizes qualification, live transfers to sales, and adherence to scripts and compliance.

The position is remote with EST business hours; you will work from a dialer to generate qualified transfers and maintain CRM notes while meeting transfer targets.