Remote Healthcare Operations Architect

GoLean Health; Makati; Remote; PHP 516,000 - 602,000; Full time

Job summary

Pillar Health Solutions seeks an Operations Lead to build and optimize the operational engine behind our wellness programs. This remote, full-time role involves hands-on work in a growing healthcare business where processes evolve continuously.

You will partner with leadership to connect physician practices, staff, patients, and providers, and drive scalable operational systems. You will investigate issues, design practical solutions, implement changes, and measure impact while expanding from

Qualifications

• 2+ years in healthcare operations or related field.
• Experience owning processes and outcomes.
• Strong scheduling and documentation knowledge.
• Excellent written and spoken English.

Responsibilities

• Own onboarding from agreement to launch including referral, scheduling, documentation, and billing workflows.
• Oversee patient journey from referral to engagement and appointments.
• Coordinate with dietitians, exercise professionals, and support staff for capacity and coverage.
• Ensure timely documentation and billing flow between providers, Pillar, and partner practices.
• Map workflows, redesign processes to improve speed, accuracy, and accountability.
• Track KPIs across referrals, scheduling, engagement, and provider utilization.
• Evaluate tools to simplify operations and introduce AI/automation for reporting and workflows.

Skills

Healthcare operations

Process improvement

Project management

English communication

Data analysis

Education

Bachelor's degree or equivalent

Tools

SOPs/ templates

Dashboards/ reporting tools

Job description

Pillar Health Solutions seeks an Operations Lead to build and optimize the operational engine behind our wellness programs. This remote, full-time role involves hands-on work in a growing healthcare business where processes evolve continuously.

You will partner with leadership to connect physician practices, staff, patients, and providers, and drive scalable operational systems. You will investigate issues, design practical solutions, implement changes, and measure impact while expanding from