Remote Dispatch Coordinator: Fast, Customer-Driven Scheduling

vamasters, Inc.; Murcia; Remote; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a Dispatch Coordinator to act as the first point of contact for incoming leads and customers. You will convert inquiries into booked appointments, coordinate technicians, and ensure every job runs smoothly from the initial call to final follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to work effectively in a remote, hands-off setup. Join a growing team and contribute to long-term company growth.

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service skills and a friendly, professional attitude.
• Fast response time and ability to juggle multiple tasks efficiently.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Capable, alert to detail, and productive in a remote, hands-off setup.
• Strong communication skills.

Responsibilities

• Reply immediately to incoming leads, calls, and messages.
• Follow up with leads and turn inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to make sure they were finished properly.
• Keep the CRM accurate and current on every lead, appointment, and job.

Skills

Spoken English

Customer service

Multitasking

CRM systems

Detail oriented

Remote work capable

Communication skills

Job description

vamasters, Inc. is seeking a Dispatch Coordinator to act as the first point of contact for incoming leads and customers. You will convert inquiries into booked appointments, coordinate technicians, and ensure every job runs smoothly from the initial call to final follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to work effectively in a remote, hands-off setup. Join a growing team and contribute to long-term company growth.